How can we help?

Practical instructions for setup, calling, compliance, billing, and incident response.

Replay walkthrough Contact support

Help articles

10 results

Getting started

Set up Omega for the first authorized call

Use the live Dashboard checklist in order. A green infrastructure status does not replace campaign compliance readiness.

1.Create your account and enable 2FA.
2.Connect SignalWire or Twilio in Integrations.
3.Sync or buy a number, create a campaign, import leads, and complete Compliance.
4.Invite the team, start the seat plan, then place an expressly authorized test call.

Dialing

Manual, Power, and Autodial explained

Each mode has different behavior and compliance requirements.

1.Manual calls the number you enter like a telephone.
2.Power claims one lead at a time and advances by click or a selected break.
3.Autodial fills a governed line deficit and remains locked until operations readiness is green.

Carrier

Connect SignalWire or Twilio

Omega is BYOC: your carrier bills you directly for numbers and usage.

1.Open Admin → Integrations.
2.Choose the carrier and enter the account credentials.
3.Select Verify and save carrier.
4.Confirm owned numbers sync and browser audio or the approved-phone bridge is ready.

Numbers

Buy, sync, and rotate caller IDs

Use fixed caller ID, health-based automatic rotation, or lead-area-code matching.

1.Open Admin → Numbers.
2.Sync numbers already owned by the carrier or search an area code.
3.Review carrier price before confirming a purchase.
4.Label numbers and choose active/default rotation settings.

Leads

Import a lead list

Paste US phone numbers or upload a CSV directly in Campaigns.

1.Create or select a campaign.
2.Paste numbers or choose a CSV with a phone column.
3.Confirm the lawful-source attestation.
4.Importing is not consent; every call still passes the server compliance gate.

Compliance

Resolve an operations-readiness block

Omega fails closed when required operational evidence is missing or stale.

1.Open Admin → Compliance and refresh readiness.
2.Load sourced policy packs for the United States and applicable lead states.
3.Load current licensed federal and applicable state DNC data.
4.Complete seller identity plus verified consent or a counsel-approved documented campaign basis.

Team

Invite managers and agents safely

Invitations are email-bound, single-use, tenant-scoped, and expire.

1.Open Admin → Team.
2.Enter the exact account email and select MANAGER or AGENT.
3.Copy and send the invitation through your approved private channel.
4.Approve an agent phone only when the secure phone bridge is needed.

Billing

Start a trial and manage seats

Omega charges $10 per seat per month; carrier minutes and numbers remain on the customer carrier account.

1.Open Admin → Billing.
2.Choose the required seats.
3.Start the 14-day trial.
4.Keep active AGENT and MANAGER users within the paid seat entitlement.

Troubleshooting

A call does not ring or has no audio

Check the configuration in a safe order before retrying a billable call.

1.Stop the session and confirm no carrier leg remains active.
2.Check carrier verification, caller-ID ownership, microphone permission, and browser-audio readiness.
3.Review the exact compliance denial and calling hours.
4.Try one authorized Manual call before Power or Autodial.

Safety

Use Emergency Stop

Emergency Stop attempts to end every tracked session and performs a carrier safety sweep where supported.

1.Open Admin → Supervise.
2.Select Stop all active calls and confirm.
3.Verify the tracked-session and carrier sweep counts.
4.Preserve logs and contact support if any call remains active.

Compliance boundary

Omega provides technical controls and evidence. It does not provide legal advice, supply a legal basis, or turn an incomplete campaign into a lawful one. Escalate campaign questions to qualified counsel.

Contact support

Send a support request directly from Omega. Include the error, what you expected, and the affected feature. Do not include carrier keys or passwords.